Terms and Conditions

Condominium Management Web Application Effective date: 30 August 2026. These General Terms and Conditions (the Terms) govern the use of the condominium management web application (the System) operated by the Service Provider. The Terms define the rights and obligations of the Service Provider and of natural persons, legal entities, condominium associations, common representatives, audit committee members, apartment owners, tenants and other users of the System. By using the System, the User declares that they have read, understood and accepted these Terms as binding. Anyone who does not accept these Terms may not use the System.

Service provider: BI88 Kft. Registered office: Debrecen, Munkácsy Mihály utca 7, ground floor 1 (no customer service at this address). Postal address: 4029 Debrecen, Munkácsy Mihály utca 7, ground floor 1. Tax number: 23321692-1-09 Company registration number: 09-09-020945 Representative: Biri Imre Email: www.thgo.hu@gmail.com Telephone: +36 30 353 2918 Website: www.thgo.hu Customer service: www.thgo.hu@gmail.com; +36 30 353 2918

For the purposes of these Terms, the following expressions have the meanings set out below.

The Service Provider makes available online a comprehensive electronic record-keeping and management system for condominiums. The service may include, in particular, the following modules: Resident records apartments owners tenants ownership shares e-mail addresses telephone numbers Accounting bank accounting cash desk double-entry bookkeeping financial journal balances general ledger account numbers Common charges monthly assessments individual assessments payments amounts owed overpayments balances Utilities water meters hot water cold water heat consumption electricity gas consumption settlements Document management The System may enable the uploading, viewing, downloading, archiving and categorisation of documents. Online voting The System supports the conduct of electronic votes. Voting results may be stored electronically and retrieved. Reports The System may generate various financial and statistical reports, such as annual reports, cash reports, bank statements, resident balances, utility settlements, PDF reports and Excel exports.

The System can be accessed from an internet-connected computer, tablet or mobile phone. The Service Provider does not guarantee full support for every browser or operating system, but endeavours to ensure proper operation in the latest versions of modern browsers. To use the System, the User must have an internet connection, a supported browser, a valid user account and appropriate permissions.

The System uses role-based and condominium-based access management. The current status is displayed in the Role field of the user list. The Super Administrator may determine the menu items, functions and operations that each User and Demo Admin may access. A Demo Admin or User may delegate to a subordinate Manager only permissions that they themselves possess.

The User may use the System only for lawful purposes. In particular, the following are prohibited: unauthorised viewing of another user’s data, logging in on behalf of another user, circumventing the System’s security, automated data collection without authorisation, uploading malicious software, interfering with the operation of the System, causing excessive load, sending spam, uploading offensive or unlawful content.

The System may provide electronic document storage. Documents that may be uploaded include, in particular: minutes of general meetings, resolutions, notices of meetings, financial reports, contracts, Terms and Conditions, Privacy Notice, other PDF, Word or Excel documents. The User may only upload documents that they are authorised to publish. The Service Provider may remove documents that violate the law or endanger the operation of the System.

The User agrees that the Service Provider may also send information relating to the operation of the System electronically. Electronic communications may include, in particular: e-mail, system messages, messages through the notification interface, document notifications. The User must ensure that their e-mail account can receive messages sent by the Service Provider.

The Service Provider aims to keep the System available as continuously as possible. The service may be temporarily interrupted, in particular, due to: maintenance, software updates, security updates, hardware replacement, database maintenance, force majeure events, internet connectivity problems, failures of third-party service providers. The Service Provider endeavours to notify Users in advance of scheduled maintenance.

Third-party services may be used in operating the System, for example: e-mail providers, hosting providers, VPS providers, cloud services, payment service providers, mapping services, logging services, security services. The Service Provider is responsible for the operation of these services only to the extent provided by the applicable laws.

All content of the System is protected by copyright. This includes, in particular: source code; database structure; graphic elements; logos; icons; documentation; templates; reports; statements; software architecture. The User is not entitled to: reverse-engineer the software; copy source code; modify it without authorisation; use it for commercial purposes without authorisation; resell it without a licence. Use of the System does not transfer copyright.

The legal relationship established under these Terms and Conditions may end: at the User's request; upon deletion of the User's account; by termination by the Service Provider; upon discontinuation of the service; by operation of law. The Service Provider may suspend or terminate access with immediate effect if the User: breaches these Terms and Conditions; engages in unlawful activity; infringes the rights of other users; endangers the security of the System; obstructs operation of the System.

The User may submit a complaint in writing or electronically. The complaint should include, in particular: the User's name; contact details; a detailed description of the complaint; the date and time of the event concerned; available evidence. The Service Provider investigates complaints in accordance with applicable law and responds within a reasonable time.

The Parties endeavour to resolve disputes primarily through negotiation. If negotiation is unsuccessful, Hungarian law governs disputes. Disputes shall be heard by the Hungarian court having jurisdiction and venue under applicable law. A User qualifying as a consumer may apply to the conciliation body competent for their residence or place of stay, or initiate proceedings before the consumer protection authority, in accordance with the applicable legislation.

The Service Provider may unilaterally amend these Terms and Conditions, in particular: following legislative changes; when introducing new services; for security or technical reasons; to improve the service. The amended Terms and Conditions take effect on the date stated in the publication. In the event of material changes, the Service Provider informs Users electronically or by notification within the System.

If any provision of these Terms and Conditions proves invalid or unenforceable, this does not affect the validity of the remaining provisions. The Parties shall replace the invalid provision with one that comes as close as possible to its economic and legal purpose. Matters not regulated herein are governed in particular by: Act V of 2013 on the Civil Code; Act CVIII of 2001 on certain issues of electronic commerce services; Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR); Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information; Act CXXXIII of 2003 on Condominiums; and any other applicable Hungarian and European Union legislation.

The effective time of a given version of these General Terms and Conditions is determined by the “Modified” date and time displayed in the document header. The effective version is identified by the version number shown there. Earlier versions are governed by their respective timestamps and version numbers. New provisions do not apply retroactively. Acceptance of the Terms and Conditions may be given through a recordable acceptance statement displayed during registration and contracting. The Service Provider informs contracted Users of material changes as required by applicable law; the precise method of acceptance and its recording must reflect how the System operates.

Where the System offers online payment, payment transactions are carried out by an external specialist payment services provider. The Service Provider does not store or have access to bank card data. The payment provider's own privacy notice also applies to data processing connected with payments. The System may send automated notifications of successful or unsuccessful payments.

The System may enable bank transactions to be imported and processed. Supported import formats may include, in particular: XML; XLSX; CSV; other supported bank export formats. The User is responsible for ensuring that uploaded bank statements are lawfully in their possession and that their contents are accurate. The Service Provider accepts no liability for accounting discrepancies arising from incorrect or incomplete import files.

The System calculates common charges, utility charges and other payment obligations based on data provided by the User. To ensure accurate calculations, the User must: record meter readings accurately; keep tariffs up to date; manage ownership shares correctly; record payments promptly. Statements generated by the System do not replace statutory accounting or tax obligations.

For security, auditability and troubleshooting, the System may log, in particular: login times; logouts; IP addresses; browser types; device types; failed logins; document uploads; deletions; modifications; actions by Super Administrators, Users and Managers; the original creator of each condominium record and the time of creation; changes in assignments of condominiums, Users, Managers and Demo Admin 2 accounts; changes in permissions. Log data may be used only for lawful purposes.

The Service Provider may develop, fix or modify the System without prior notice. Updates may affect, in particular: the user interface; features; security solutions; performance; database structure; export formats. The Service Provider endeavours to avoid data loss or significant service interruption caused by updates.

The User may not use the System for, in particular: unlawful data collection; unauthorised acquisition of personal data; storing content that infringes copyright; distributing viruses or malicious software; reverse-engineering the System; automated data extraction (scraping); denial-of-service (DoS/DDoS) attacks; sending spam; unauthorised advertising; harassing or deceiving other users. The Service Provider may suspend or terminate the access of a User engaging in such conduct with immediate effect.

The Service Provider is not liable for damage resulting from an unavoidable external cause beyond its control. Force majeure events may include, in particular: natural disasters; floods; earthquakes; fires; war; acts of terrorism; epidemics; nationwide internet outages; power failures; cyberattacks; statutory prohibitions; actions by public authorities.

Claims arising from these Terms and Conditions are subject to the limitation rules set out in the Hungarian Civil Code.

The User undertakes to update any changes to their contact details in the System without delay or to notify the Service Provider in writing. The Service Provider may regard notices sent to the most recent contact details provided by the User as delivered, provided that any failure of delivery is not attributable to the Service Provider.

If a provision of these Terms and Conditions is found invalid, unenforceable or contrary to law, this does not affect the validity of the remaining provisions. The invalid provision shall be replaced by a legally permissible rule that most closely achieves the purpose of the original provision.

By registering or beginning to use the System, the User declares that they: have read the full Terms and Conditions; understand their provisions; accept them as binding; acknowledge that the currently effective version is available within the System or on the Service Provider's website.

The System may interact with services provided by third parties, including email systems, calendar services, bank data imports, electronic payment services, SMS notifications, electronic signature services and cloud storage. The third parties’ terms of use and privacy rules may also apply.

The System may send automatic notices, particularly about: new document uploads; scheduling of general meetings; commencement of online voting; assessment of common charges; recording of payments; overdue debts; payment reminders; completed utility settlements; password changes; security events; impending expiry of the Demo period; expiry of Demo access and related restrictions. Notifications are for information only. Users are responsible for keeping their contact details current.

Users may upload documents to the System. Permitted formats may be restricted by the Service Provider, including PDF, DOC, DOCX, XLS, XLSX, JPG, PNG and other approved file types. The Service Provider may impose file-size limits, scan files for viruses and automatically reject dangerous files. In Expired Demo status, file uploads and downloads are prohibited. This restriction does not entail deletion of previously recorded data and documents.

Storage space may be provided to Users within the System. The Service Provider may set storage limits, archive data, move inactive data and monitor storage usage. The User may not use the System as a general file-sharing service.

The Service Provider retains data for the period required by law. The retention period may depend in particular on accounting legislation, tax laws, civil-law limitation periods, data protection rules and the duration of the contract between the User and the Service Provider. After the retention period, the Service Provider may delete or anonymise data unless the law provides otherwise. Expiry of the Demo period does not itself cause deletion of previously entered data. In Expired Demo status, the data remain stored, but editing, adding, uploading and downloading them is restricted as provided in these Terms and Conditions.

The Service Provider may archive older data. Archiving serves performance, security, legal compliance and long-term retention. Restoring archived data may take longer due to technical limitations.

Data associated with terminated accounts are handled under applicable law. Deleting an account does not automatically delete accounting data, supporting documents, minutes of general meetings or documents subject to statutory retention requirements. Data subject to mandatory retention may be processed until the end of the required period.

The Service Provider may operate customer support to receive bug reports, provide technical assistance and general information, answer user questions and support use of the System. Contact details are published on the Service Provider’s website or within the System. Requests concerning condominium assignments, previously registered condominiums or permission disputes may also be submitted to www.thgo.hu@gmail.com.

Events logged by the System may be used as evidence within the limits of applicable law, particularly regarding logins, document uploads, changes in permissions, online voting, recording financial transactions and delivery of system messages. Log data may be used only for lawful purposes, having regard to personal data protection and the GDPR.

These Terms and Conditions remain in force from their effective date until withdrawn or amended. By using the System, the User declares that they have read the full Terms and Conditions, understand them, accept them voluntarily, and acknowledge that the current version is published in the System. The electronically published Terms and Conditions constitute information with full evidential force and remain accessible to Users.

Users may report errors by email, through customer support or using a bug-report form. Reports should preferably include a precise description, the time of occurrence, a screenshot if available, the feature concerned and the browser and operating system used.

The Service Provider may introduce new features, including new accounting modules, reports, export formats, a mobile application, artificial-intelligence features, electronic signature support, online bank connectivity, invoicing software integration and electronic invoice processing. Developments must not result in unjustified loss of existing data.

The Service Provider may change service fees. Users must be notified in advance. Changes do not apply retrospectively to periods already paid for.

The Service Provider may provide a separate test or development environment. Data stored there may be deleted or modified and do not constitute official records. Users must process only data whose use is lawful in the test environment.

The System may use open-source software components subject to the licence terms of each component. Open-source licences do not affect the Service Provider’s copyright in its proprietary software elements.

The Service Provider and the User must treat as confidential each other’s trade secrets and all information obtained while using the service. This obligation does not apply to publicly available information, data required to be disclosed by law or information disclosed in response to requests by authorities.

The Service Provider may conduct security and technical inspections of System operations to maintain data security, optimise performance, detect unauthorised access and ensure legal compliance. During audits, it endeavours to minimise processing of Users’ personal data.

Logs, event records and electronic timestamps recorded by the System may be used as evidence within the limits of applicable law, including logins, logouts, document uploads, changes in permissions, accounting transactions, online votes and delivery of system messages.

Users may not transfer their rights or obligations under these Terms and Conditions without the Service Provider’s prior written consent. The Service Provider may assign rights and obligations associated with operating the service to its legal successor or contractual partner, provided that Users’ rights are not impaired.

The System may be available in several languages. In the event of discrepancies, the Hungarian Terms and Conditions govern unless the Service Provider states otherwise. Translations are provided solely for Users’ information.

These Terms and Conditions constitute the entire agreement between the Service Provider and the User regarding use of the System. If the User continues to use the System after the effective date, the Terms and Conditions are deemed accepted. They are published electronically and the Service Provider ensures their continuous availability within the System.

Depending on contractual and technical settings, the THGO.hu condominium management application may offer SimplePay online payments. SimplePay Zrt. provides the payment service. BI88 Kft. operates the THGO.hu IT interface; use of that interface alone does not mean that BI88 Kft. is the creditor of all condominium claims shown in the System or the merchant for every payment. For THGO subscriptions or other services provided by BI88 Kft., BI88 Kft. is the creditor and, if so provided by contract, the SimplePay merchant. For common charges, utility charges or other condominium claims, the creditor and contracted SimplePay merchant depend on the actual legal relationship and SimplePay configuration of the relevant condominium. Before payment, THGO displays the condominium concerned, payment purpose, amount due and available merchant/beneficiary details. Obligations relating to different condominiums are processed separately. Claims belonging to different SimplePay merchants must be processed in separate transactions. SimplePay payment is available only after the relevant merchant account and technical integration are properly configured.

When SimplePay payment is initiated, THGO sends the necessary transaction data to SimplePay and redirects the payer to the SimplePay payment interface. The payer completes payment and, where required, strong customer authentication there. Returning to THGO in the browser from the payment page does not itself constitute final financial confirmation of the condominium payment. THGO credits a payment as successful only when a verified server-to-server SimplePay confirmation (IPN) is received or an authenticated SimplePay query confirms the final successful status FINISHED. Cancelled (CANCEL), timed-out (TIMEOUT) or failed transactions are not credited as successful payments. THGO may retain the SimplePay transaction ID and data necessary for accounting reconciliation.

For failed, incorrectly valued or duplicate payments, Users may contact the merchant identified for the payment or THGO technical support, providing the transaction identifier. Questions about bank card authorisation or rejection may also require contacting the card-issuing bank. The legal basis for a refund is determined by the creditor, the applicable contract and the law. An approved refund may be made using the refund operation supported by SimplePay or another lawful method. This integration does not automatically enable card storage, OneClick payments or recurring automatic charges. These features may be used only after separate implementation, prior information and compliance with applicable SimplePay card registration conditions.

THGO may offer Start, Pro and Max packages. The applicable prices, features, billing unit and subscription start date are set out in the ordering interface or price information provided when contracting. A fee or feature not specified in this document is not, by itself, a commitment. Where a subscription starts mid-month or the resident count changes, the System calculates charges using the pro-rata method explained at ordering. Restrictions on withdrawal of a package choice and conditions for later changes may be imposed only within applicable law and after clear advance notice. The fee charged and resident count used must be traceable.

The Service Provider may operate a referral programme. Discount eligibility and amount are determined by the terms published on the referral page and effective when joining. The calculation may be based on an eligible, verified resident count recognised under the programme rules. The referred person’s data may be used for contact only with appropriate information and a legal basis. Referrers may not consent to marketing messages on behalf of others. Discounts gained by unauthorised or misleading registration may be withdrawn in accordance with law and participation terms.

On termination of the contractual relationship, the parties arrange the release or transfer of condominium data, documents and financial records. Access must not be made unreasonably conditional on a new subscription where doing so would conflict with data controller or processor obligations. The form and formats of transfer, identification requirements, authorised recipient, costs and actual deadline are governed by the relevant contract and data processing agreement. Records subject to legal retention may continue to be held to the necessary extent; copies retained without justification must be deleted.

Importing bank files, categorising financial entries and automatically matching them to residents provide technical assistance but do not replace substantive and accounting review by the manager. Managers must be able to deal with discrepancies and incorrect matches. The Service Provider investigates reported, demonstrable System errors. Liability is assessed considering the cause of the error, documented System operation, contribution of each party and mandatory law. Liability that cannot legally be excluded remains unaffected.

A Szolgáltató a jelen Általános Szerződési Feltételek módosításáról a regisztrált felhasználókat a regisztrációkor megadott e-mail-címükön, a tervezett hatálybalépést legalább 30 nappal megelőzően tájékoztatja. A tájékoztatás tartalmazza a módosított ÁSZF elérhetőségét, a közzététel napját és a hatálybalépés pontos dátumát. A módosított rendelkezések legkorábban a közzétételt követő 30. napon lépnek hatályba. A korábbi rendelkezések a módosítás hatálybalépéséig alkalmazandók. A módosítás nem érinti a felhasználók jogszabályon alapuló jogait; ahol jogszabály kifejezett hozzájárulást vagy eltérő eljárást ír elő, a Szolgáltató ennek megfelelően jár el.